Shipping & Returns

Damaged or Incorrect Merchandise

If you have received broken items or have been short supplied please contact us via email at accounts@ctcimports.com.au within 21 days of receiving your stock. If the credit request is approved, we will Issue Credit to your account or Credit Card.

Included with your request must be the following:

  • Customer code and invoice number
  • Photos of all broken items
  • A brief description of the fault or issue

Requests for credits will NOT be accepted after 21 days from invoice date.


Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.


Freight Surcharge Guide

The following is a guide only for freight surcharges. Freight charges are subject to change.

  • Metropolitan area around mainland capital cities - 10%
  • NSW Central Coast and Newcastle - 15%
  • Far West Victoria - 15%
  • Gold Coast and Sunshine Coast - 15%
  • All other areas - Quote

If you have a freight forwarder located in your nearest capital city, we can deliver to them for 10% of the order.

Estimated Shipping Times

The following is a guide only to estimated shipping times in Australia.

  • Metropolitan area around mainland capital cities - 5-7 Business Days
  • NSW Central Coast and Newcastle - 7-10 Business Days
  • Far West Victoria - 7-10 Business Days
  • Gold Coast and Sunshine Coast - 7-10 Business Days
  • All other areas - 7-10 Business Days

During busy holiday periods, we cannot guarantee deliveries within these listed shipping times. Please note the usual shipping time may be extended or delayed due to the larger than usual shipping volumes at that time of the year.